Concord, New South Wales
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Here is an up date the that very rare O'ring that cannot be found anywhere in Australia, now ASTRAL POOLS head office manager tells me the part has to come from somewhere overseas and I have to wait another month, or I can buy the complete filter part NOW for about $400.00!...which they have in stock...

the O'ring is about $12.00, so I asked if they could take that o'ring part out of the new filter for me so I can get my pool water back in good condition, but they said no it can't be done!! not their policy what ever that means..

so I have to keep putting liquid chlorine in to stop it going green....I will never buy anything from this Australian Company.

Review about: Astralpool Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Not at all happy.

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